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ITW Africa Agenda

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Panel | Creating a mobile identity: Enhancing the customer experience

11 Sep 2025
Radisson Blu - Mount Kenya Ballroom, Floor 1
  • How are changing customer needs pushing demand for new platforms and services? 

  • How is CPaaS driving innovation in the customer experience? 

  • The adoption of RCS; opportunities, challenges, and its impact on the market 

  • Does the adoption of chatapps and in-house brand verification platforms pose a risk to traditional channels? 

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